* Immediately inspect your hood for any damage in shipping!
* Plug in and test controls (lights, fan)
* Call 1.855.642.23771.855.642.2377 or email us at RangeHoodDirectBuy@gmail.com within 3 days to report any damage.
- RangeHoodDirectBuy normally ships items within 1-2 business days from the day that payment is received. A Fedex tracking number or Fedex delivery confirmation number will be emailed to the buyer as soon as the item is shipped. The expected delivery time for packages differs depending on the location. In most cases packages will be delivered within 3-7 days.
- RangeHoodDirectBuy presently offers standard and expedited shipping when you add your items to the shopping cart.
- International Shipments: We ship internationally to certain countries. Add the item to the shopping cart, we will send you a shipping quotation within 24 hours. You are responsible for all fees, including Taxes & Duties - which will be charged upon delivery. We have no control over these charges and cannot estimate the cost. Please contact your local customs office to determine your estimated fees. These shipments will not be marked as gifts and are shipped as merchandise with actual purchase prices. Fortunately, we offer very low pricing on our items to lessen the burden on you.
- Canada: Add the item to the shopping cart. We will send you a shipping quotation within 24 hours. Please note the customer is responsible for all taxes, duties, customs and import charge that may incur. We ship via Fedex Standard and Fedex International services to Canada.
- P.O. Boxes: We do not ship to PO Boxes.
- Alaska / Hawaii / Puerto Rico: please contact us for shipping rates
Every unit is 100% inspected and put through a three-point test ( drop, operation, and appearance) at our facility in California, USA. In order to do so, we must open and reseal each box. We do not sell any refurbished or returned items to our customers.
1) You must report damage directly to RangeHoodDirectBuy within 3 calendar days .
2) Send a photo/video showing the damage or defect. We need this before we can approve your damage claim.
3) Once your claim is approved, we will arrange for a damage pickup.
4) A new replacement hood will be sent to you after the damaged hood has been received and re-inspected.
Undamaged Return within 14 days
1) Contact RangeHoodDirectBuy Customer Support within 14 days with your intent and reason for return.
2) You will pay a 25% restocking and a returned shipping fee.
3) We will arrange for a return shipping pickup.
4) You will be responsible for all shipping costs.
5) Once we receive your returned order, a credit will be issued to the same account purchase was made
6) You will be responsible for all shipping costs.
Returned orders WILL NOT be accepted if:
- Hood has been installed.
- Hood has been custom cut or otherwise altered.
- Damage is reported after 3 days.
- Original packaging or parts are missing.
THE RETURNED UNIT MUST BE IN THE SAME ORIGINAL CONDITION AS FIRST SHIPPED.
1) You must request an exchange directly to RangeHoodDirectBuy within 07 days.
2) Notify us of your reason for the exchange. Provide a photo if your hood is damaged or defective.
3) We will arrange for returned shipping of your hood.
4) Once we receive your original hood, we will send the replacement hood to you.
5) You will be responsible for all shipping costs.
1) You must report missing parts directly to RangeHoodDirectBuy within 7 days from the day you receive the item.
2) Send a photo/video showing which part is missing. We need this before we can approve your missing claim.
3) Once your claim is approved, we will arrange ship you the replacement.
4) New replacement parts will be sent to you at no cost.
CREDIT AND REFUND:
The returned item will be re-inspected and evaluated. You will be responsible for any repairing costs (if any).
The credit refund is calculated by item price - original shipping cost - 25% re-stocking fee - repairing cost (if any).
Please Note: - We will only allow one undamaged exchange per purchase. - Your replacement hood must be of equal or lesser value. - If the value of your replacement hood is higher, you will be responsible for paying the difference in price.