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Merchant Policy

Order Support Contact

  • Phone: Toll Free 1-855-642-2377
  • Fax: 714-554-0095
  • E-mail:
  • Online orders:

Payment Options

We accept Visa, Mastercard, American Express and Paypal for all order transactions.  We do not accept CODs. If you wish to pay by check or Money Order, please contact customer service.

Customer Guarantee

All products sold through RangeHoodDirectBuy are warranted by the manufacturer.  If you have questions about warranty limitations, please ask our customer service representatives. For more information, please visit our Warranty and Support page.


Please read our Return Policy for details about returns, refunds, and replacements.

Missing Items/Damaged Goods

All items are packaged securely to arrive safely at your door.  Upon arrival, open all boxes and check for any damage or missing parts. If you do find damage or missing parts, notify us within 5 business days of receipt of goods. Claims reported after 5 business days will not be processed.

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