SHIPPING, RETURN & EXCHANGE POLICY

Free Standard Shipping on orders over $100

By purchasing from RangeHoodDirectBuy.com, you acknowledge that you have read, understood, and agreed to this Shipping, Return & Exchange Policy.

IMPORTANT — INSPECT YOUR ORDER IMMEDIATELY

Customers are responsible for inspecting all products immediately upon delivery.

Before installation or use, customers must:

• Inspect the exterior packaging.
• Inspect the product for visible damage.
• Verify the correct model, size, finish, and quantity.
• Test electrical components (lights, fan, controls) before installation.
• Confirm all accessories and hardware are included.

DO NOT INSTALL ANY PRODUCT UNTIL IT HAS BEEN FULLY INSPECTED AND TESTED.

Installation, modification, or use of any product constitutes acceptance of the product as delivered.

Failure to inspect and report issues within the required time period constitutes acceptance of the shipment.

SHIPPING DAMAGE CLAIMS

All shipping damage, shortages, missing parts, or shipping errors must be reported within 3 calendar days after delivery.

Claims submitted after this period may be denied.

Customers must provide:

• Order number
• Photographs of shipping carton
• Photographs of product damage
• Shipping label
• Description of the issue

RangeHoodDirectBuy reserves the right to request additional documentation before approving any claim.

SHIPPING POLICY

Most in-stock orders ship within 1–2 business days after payment authorization.

Custom colors, made-to-order products, powder-coated finishes, and special-order items require additional production time.

Estimated transit time is provided by the shipping carrier only and is not guaranteed.

RangeHoodDirectBuy is not responsible for delays caused by:

• FedEx
• UPS
• Freight carriers
• Weather
• Natural disasters
• Labor disputes
• Customs delays
• Government actions
• Incorrect shipping information provided by the customer
• Circumstances beyond our reasonable control

Shipping charges are non-refundable once an order has shipped.

Risk of loss transfers to the customer upon delivery by the carrier.

DELIVERY

Customers must inspect all freight shipments before signing.

If visible damage exists:

• Note the damage on the carrier receipt whenever possible.
• Take photographs before opening.
• Notify us immediately.

Failure to document obvious freight damage may affect carrier claims.

INTERNATIONAL ORDERS

International customers are responsible for all:

• Import duties
• VAT
• Customs fees
• Brokerage fees
• Government taxes

Orders refused by customs or refused by the customer are not eligible for a full refund. Any shipping charges, return freight, customs charges, duties, storage fees, or carrier penalties will be deducted from any eligible refund.

RETURN POLICY

Damaged Products

Damage must be reported within 3 calendar days.

Claims require photos and verification.

Replacement or repair is at the sole discretion of RangeHoodDirectBuy.

We may require return of the original product before shipping a replacement.

Undamaged Returns

Undamaged returns require authorization within 14 calendar days after delivery.

Unauthorized returns will be refused.

Approved returns are subject to:

• 25% restocking fee
• Original shipping charges
• Return shipping
• Repair or refurbishment deductions if applicable

Customers are responsible for safely packaging returned merchandise.

Products damaged during return shipment due to inadequate packaging may receive reduced or no refund.

Refunds are issued only after inspection.

RETURNS WILL NOT BE ACCEPTED IF

Returns may be refused if the product:

• Has been installed
• Has been mounted
• Has been wired
• Has been used
• Has been modified
• Has been cut or drilled
• Has missing parts
• Has missing packaging
• Shows grease, smoke, scratches, dents, fingerprints, residue, or other signs of use
• Is not returned in substantially the same condition as originally shipped

RangeHoodDirectBuy reserves the right to reject any return that does not meet these requirements.

PERSONAL CARE, SKINCARE & BEAUTY PRODUCTS

FINAL SALE — NO RETURNS OR EXCHANGES

For health, hygiene, and product integrity reasons, all personal care, skincare, beauty, cosmetic, wellness, and similar products are FINAL SALE.

This includes, but is not limited to:

• Cleansers
• Toners
• Serums
• Ampoules
• Creams
• Moisturizers
• Sunscreens
• Masks
• Cosmetics
• Beauty devices
• Personal care products
• Wellness products

These items are not eligible for return, exchange, refund, or store credit, whether opened or unopened.

Exceptions apply only if:

• The wrong item was shipped by us; or
• The item arrived damaged or defective.

Any such claim must be reported within 3 calendar days of delivery with photographs of the product, packaging, shipping label, and order information.

Because skin type, allergies, sensitivities, and individual results vary, dissatisfaction with product performance, allergic reactions, ingredient preferences, or personal expectations do not qualify for a refund or exchange.

EXCHANGE POLICY

Exchange requests must be submitted within 7 calendar days.

Only one exchange is permitted per original order.

Customers are responsible for all exchange shipping charges unless otherwise approved in writing.

Replacement products must be of equal or greater value.

Customers are responsible for any price difference.

MISSING PARTS

Missing parts must be reported within 7 calendar days.

Claims require:

• Product photos
• Product label
• Missing part identification

Replacement parts will be shipped after verification.

REFUNDS

Refunds are processed only after returned merchandise has been inspected.

Refunds may be reduced by:

• Original shipping
• Return shipping
• Restocking fee
• Repair costs
• Refurbishment costs
• Missing parts
• Damaged packaging

Refunds will be issued using the original payment method whenever possible.

ORDER CANCELLATIONS

Orders cancelled after shipment cannot be cancelled and must follow the Return Policy.

Special-order, custom, powder-coated, clearance, and made-to-order products cannot be cancelled once production has begun.

RIGHT TO REFUSE RETURNS

RangeHoodDirectBuy reserves the right to deny any return, refund, exchange, replacement, or warranty claim that does not comply with this policy or where fraud, abuse, misuse, unauthorized modification, or misrepresentation is reasonably suspected.

Nothing in this policy limits any non-waivable consumer rights that apply under applicable law.

CONTACT US

RangeHoodDirectBuy.com

Phone: 714-499-9930

Email: support@xtremeairusa.com

Showroom:

16142 Harbor Blvd

Fountain Valley, CA 92708