Cancellation policy

Here’s a professionally revised and legally stronger Purchase Policy for Range Hood Direct Buy:

Purchase Policy

By placing an order through Range Hood Direct Buy, you acknowledge and agree to the following purchase terms and conditions.

1. Order Acceptance

All orders placed through our website are subject to review, verification, and acceptance.

RangeHoodDirectBuy reserves the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to situations involving:

  • Product availability issues

  • Pricing or typographical errors

  • Payment authorization failures

  • Suspected fraudulent activity

  • Unauthorized or suspicious transactions

An order confirmation email does not constitute final acceptance of the order. Orders are considered accepted only after payment has been successfully processed and the order has been prepared for shipment.

2. Payment Terms

Full payment is required before any order is processed, manufactured, or shipped.

We accept major credit cards and additional payment methods made available during checkout.

If payment authorization is declined, reversed, disputed, or otherwise fails, the order may be delayed, suspended, or canceled until payment issues are resolved.

RangeHoodDirectBuy reserves the right to request additional verification for high-value or suspicious transactions.

3. Order Processing Time

Most in-stock orders are processed within approximately 1–2 business days after successful payment authorization.

Custom color, powder-coated, special-order, or made-to-order products may require additional production time prior to shipment.

Processing times are estimates only and are not guaranteed.

Customers will receive shipping confirmation and tracking information once the order has shipped.

4. Product Availability

We strive to maintain accurate inventory and availability information; however, inventory levels are not guaranteed and may change without notice.

If a product becomes unavailable after an order is placed, we reserve the right to:

  • Cancel the order

  • Offer a substitute product

  • Place the item on backorder

  • Issue a full or partial refund

Customers will be notified if significant delays or availability issues occur.

5. Order Changes & Cancellations

Orders may only be modified or canceled before shipment or before production begins on custom-made items.

Once an order has shipped, it cannot be canceled.

Custom color, powder-coated, special-order, and made-to-order products become non-cancelable once production has started.

Customers requesting to return shipped merchandise must follow the terms outlined in our Return & Refund Policy.

6. Pricing, Taxes & Fees

All prices displayed on the website are listed in U.S. Dollars (USD) and are subject to change without notice.

Applicable sales tax will be charged where required by law.

Customers outside the United States, including Canadian customers, are solely responsible for:

  • Import duties

  • Customs fees

  • Brokerage charges

  • Local taxes

  • Government-imposed import fees

These charges are not included in the product or shipping price unless otherwise stated.

7. Customer Responsibility

Customers are responsible for providing accurate and complete:

  • Billing information

  • Shipping address

  • Contact information

  • Delivery instructions

RangeHoodDirectBuy is not responsible for:

  • Delivery delays

  • Lost packages

  • Returned shipments

  • Additional shipping charges

  • Carrier storage fees

resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

Customers may be responsible for additional shipping or reshipment costs if delivery issues occur due to incorrect information.

8. Shipping Delays & Carrier Responsibility

Estimated shipping and transit times are provided for convenience only and are not guaranteed.

RangeHoodDirectBuy is not liable for shipping delays caused by:

  • Weather conditions

  • Carrier delays

  • Supply chain disruptions

  • Labor shortages

  • Customs processing

  • Natural disasters

  • Events beyond our reasonable control

Title and risk of loss transfer to the customer upon delivery to the shipping carrier.

9. Fraud Prevention & Verification

To protect customers and prevent fraudulent transactions, RangeHoodDirectBuy reserves the right to:

  • Request identity verification

  • Verify billing and shipping information

  • Require signature confirmation upon delivery

  • Cancel orders flagged as high-risk

Orders suspected of fraud or unauthorized use may be canceled without notice.

10. Policy Acceptance

By completing a purchase through Range Hood Direct Buy, the customer confirms that they have read, understood, and agreed to:

  • These Purchase Policies

  • Terms of Service

  • Return & Refund Policy

  • Shipping Policy

  • Custom Color Disclaimer

Contact Information

For questions regarding purchases or orders, please contact:

RangeHoodDirectBuy

Email: rangehooddirectbuy@gmail.com
Phone: 714-499-9930

XtremeAIR Range Hood

16142 Harbor Blvd
Fountain Valley, CA 92708

Email: support@xtremeairusa.com
Phone: (714) 554-9000